Frequently Asked Questions

UPF50+ is the highest sun protection rating, blocking at least 98% of harmful UVA and UVB rays. Designed for the Australian outdoors, Toshi UPF 50+ Sunhats and Swimwear provide trusted protection for long days in the sun.

Toshi UPF50+ rating is achieved in the fabric manufacturing process. This ensures the safety and permanence of Toshi sun protection.

Alternatively, the UPF50+ rating can be achieved via a chemical treatment to the finished product. The chemical treatment is temporary with the potential for chemicals to be released from the fabric surface, creating a health and safety risk for precious babies.

When selecting sun protection, it is important to check how the UPF50+ rating is achieved.

Another important consideration for optimal sun protection is the shape of the sunhat. A sunhat with a wider brim will offer increased protection.

Toshi 100% organic cotton is soft, breathable and gentle on delicate baby skin. Grown without harmful chemicals, organic cotton offers a more sustainable and considered choice for everyday wear.

Our 100% cotton yarn is certified by the Global Organic Textile Standard (GOTS). GOTS is a third-party certification organisation, ensuring the organic integrity of the fibre from farm through to responsibly managed yarn production.

Toshi packaging is simple and considered, using natural, recycled and compostable materials wherever possible. Our packaging choices are thoughtful and reflect our commitment to responsible sustainability.

We offer free deliveries Australia wide.

For orders above $120, we deliver Express Post for free.

Orders placed before 9:00am are dispatched the same day (weekends & public holidays excluded).

We offer Australia Post delivery options:

• Standard Local – free for all orders
• Express Local – free for orders above $120

All orders are dispatched from our Melbourne warehouse.

Delivery times may vary depending on your location. Check estimated delivery time

If you have already received a dispatch notification, please place a new order. Once your original order is received, simply log in to your Toshi Account, navigate to Completed Orders, select Return Products, and follow the prompts to complete the process.

If you haven't yet received a dispatch notification, please contact us at shop@toshi.com.au and we will happily assist if possible.

We are very efficient with dispatching orders. Orders placed before 9:00am are dispatched the same day.

If you haven't yet received a dispatch notification, place a new order. Email us at shop@toshi.com.au with the new order number and we will attempt to merge the two orders.

If you have already received a dispatch notification, place a new order and we will dispatch promptly.

If you purchased on toshi.com.au simply log into your account, navigate to Completed Orders, select Return Items, and follow the prompts to complete the process.

If the product was purchased elsewhere, please contact the store where the product was purchased.

If the gift was purchased on toshi.com.au, the gift giver can simply log in to their Toshi account, navigate to Completed Orders, select Return Products, and follow the prompts to complete the process.

If the gift was purchased elsewhere, please contact the store where the gift was purchased.

Clearance items are final sale. As these styles are heavily reduced, we're unable to offer refunds or exchanges for change of mind on clearance purchases.

This doesn't affect your rights under the Australian Consumer Law — if a clearance item arrives faulty or isn't as described, please contact us at shop@toshi.com.au and we'll make it right.

Toshi has many stockists throughout Australia, New Zealand and further afield internationally.

For an instore experience, to feel our beautifully textured materials or try the fit, please check our Stockists.

If you're seeking a product which is not available on toshi.com.au you may find it with one of your local Stockists.

Please follow the care instructions on the product label, including washing instructions.

We recommend washing product before wearing and using a gentle, eco-friendly detergent.

Provided product is washed and cared for according to instructions, product integrity will be maintained.

Care instructions are also detailed on toshi.com.au